#Troubleshooting# Fail to run health check for NGAF/NSF
  

Sangfor_52795 Lv1Posted 09 Oct 2024 16:51

Last edited by Sangfor_52795 04 Nov 2024 12:35.

Q1:SangforChecks supports health check versions
NGAF 8.0.47
NGAF 8.0.83
Network Secure 8.0.85
Network Secure 8.0.92
Network Secure 8.0.95


Q2:The NGAF/NSF device cannot be health - checked normally
2.1 Issue Description
Phenomenon 1: Check Connectivity failed, if client upgrade is successful, then it may be a false alarm from the Sangfor Checks.

Phenomenon2: After clicking Start, the following error occurs.

2.2 Solution
1.  Currently, SangforChecks only supports inspections for the following four versions. Inspections for other versions may have abnormalities.
Version
Port
NGAF 8.0.47
443 and 51111
NGAF 8.0.83
443
Network Secure 8.0.85
443
Network Secure 8.0.92
443

2.  Configure the device according to the following.
a)  Log in to the Network Secure 8.0.47 console, go to System > Administrator, and select Factory Support for Management Method, as shown in the following figure.

b)  For Network Secure 8.0.47, configure the interface as shown in the following figure and disable captcha option. The console port is 443, and the check port is 51111 by default.


c)  For Network Secure 8.0.83, 8.0.85, and 8.0.95, the console port is 443 and does not need to be separately opened, and the SSH port is 22345 by default, which requires enabling configurations as shown in the following figures.


d)  In addition, select Disable for Login Captcha, as shown in the following figure. Otherwise, the connectivity test will fail. Enable login captcha after the health check is complete.

e)  For Network Secure 8.0.47, 8.0.83, 8.0.85, and 8.0.92, configure the Task Settings according to the following figure and click Start.

3.  Check whether the port connectivity is normal.

4.  Try clicking Start directly. If an error is still prompted, click Continue to continue trying.

5.  If the inspection is still abnormal, please contact tech.support@sangfor.com.

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Enrico Vanzetto Lv4Posted 10 Oct 2024 17:16
  
Hi, thanks for sharing.

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