#Troubleshooting# Fail to run health check for Cyber Command
  

Sangfor_52795 Lv1Posted 09 Oct 2024 19:27

Last edited by Sangfor_52795 15 Oct 2024 21:11.

Q1:SangforChecks supports health check versions
All versions

Q2:The Cyber Command device cannot be health - checked normally
2.1 Issue Description
1.  According to the User Manual, the Cyber Command device cannot be health - checked normally.
2.2 Solution
1.  Configure the device according to the following.
a)  Log in to the Cyber Command console and go to System > System > General. On the Web UI tab, select Temporarily Enable SSH in the Remote Control area and click OK.

b)  Check whether the port connectivity is normal. (443 and 51111)


c)  On Sangfor Checks, configure the Task Settings and click Start, as shown in the following figure.

2.  If Check Connectivity fails, try clicking Start directly. If an error is still prompted, click Continue to continue trying.

3.  If the inspection is still abnormal, please contact tech.support@sangfor.com.

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Enrico Vanzetto Lv4Posted 10 Oct 2024 17:23
  
Hi, thanks for sharing.
Enrico Vanzetto Lv4Posted 10 Oct 2024 17:41
  
Hi, thanks for sharing.

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