Suggestion for asking a new question

This guide is designed to help you increase your chances of getting timely and effective answers. If you describe your question effectively, you can get good information from peers who are knowledgeable about your topic and who are happy to help you. Let’s get started.

【Search in the community】

Before asking a new question, you should first search the community. There is a good chance that someone has already asked a question or posted a troubleshooting case on the topic you are interested in. Enter your question, a keyword or a topic in the search field at the top right of the page.

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【Post a new question】

If you searched and did not find an answer to your question, post your own question on this topic to get professional suggestions from other members of the community. It would be better if you formulate your question using the following suggested template to make your questions easier to understand.

Suggested Template

*Product Name and Version No.:

*Screenshot:

*Problem description:

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【 Track the status of your question】

Generally, your questions will be answered within 2 hours. Keep in mind that some questions are more complex than others and it may take longer to receive an answer.

Remember to follow the status of your question via the [System] message on the Community homepage the next day. If the answerer provides the correct answer to your question, do not forget to confirm it as the “Best Answer” by clicking the “Accept” button. Your timely response will encourage other members to help other members in need.

By following these guidelines, you can participate more effectively in the community while understanding and solving your problem more easily.

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thanks for sharing......

thanks for sharing.

Thank you

Thank you for the detailed information

Hi, very useful tips to remember when open a topic

Suggested Template for asking a question

*Product Name and Version No.:

*Screenshot:

*Problem description: