Poly.com (Can't access on MAC)

Made Slimacek Lv1Posted 16 Jan 2023 16:49

Hello, I have an PoC in my customer
and i have an Issue with Accessing website: (Poly.com) when my customer using NGAF 5200-F-I
the problem is when MAC(Laptops) access the site, it's not open, but in Windows the website is Normal

Any suggestion about this?

My Policy & Network Security is allow all.

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rivsy Lv5Posted 17 Jan 2023 13:11
  
You can add to the whitelist the site of poly
Jhazz Lv3Posted 17 Jan 2023 13:15
  
In the "Policies" tab you can manually add the site or public IP of the ploy website if the NGAF is blocking the site
Luih Miranda Lv3Posted 17 Jan 2023 14:01
  
Last edited by Luih Miranda 17 Jan 2023 14:03.

Check the restriction words in the policy external communication if unblock. Then, you can manually add the poly website to be whitelisted in the NGAF.
sai Lv1Posted 20 Jan 2023 14:36
  
you can use the troubleshooting tab to check if there is a restriction and also if the website will work if ngaf is in bypass mode
Naomi Posted 22 Jan 2023 14:42
  
You can whitelist poly.
VanFlyheights Lv3Posted 22 Jan 2023 21:14
  
It must be a word restriction to the policy.
BitCloud Lv3Posted 22 Jan 2023 21:22
  
Used troubleshooting tab to check for any restriction.
Noah19 Lv3Posted 22 Jan 2023 21:28
  
one option is to to whitelist it in the policy.
Adonis001 Lv3Posted 22 Jan 2023 21:35
  
You can whitelist poly so that it doesn't have restriction.

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