a perticular client not recieving database updates for EDR 5

one of my VM (server farm) is unable to update didn't start the update process i tried to restart agent and disable/enable agent but it's of no use, can anyone suggest how to resolve it restarting VM is not an option for me as it's a production server.

You can try to troubleshoot the issue by checking the agent logs and the Windows Update logs for any errors or issues that may be preventing the update process from starting. You can also try to manually trigger the update process by running the command `wmic path win32_product call install` in the command prompt, or by using PowerShell to run `Get-WindowsUpdate -ErrorAction SilentlyContinue | Install-WindowsUpdate -ErrorAction SilentlyContinue`.
You can try to disable any antivirus software or firewall rules that may be interfering with the update process, and then re-enable them once the update is complete. If none of these steps work, you can try to manually download and install the update package from the Microsoft Update Catalog website, and then apply it to your VM using the `msu` command.

hi, i suggest you to double check on your network environment that there's no firewall rules that block traffic with edr appliance and your client. After this check i suggest you to reach out Sangfor Support as you can't do anything that impact vm stability.

HiHi,

Please check the Network connectivity:

Verify which client you downloaded.
Is the client using a public link or an internal IP?

client is connected to server all services regarding EDR is running properly the only thing i found that some edr related process showing suspended in windows resource monitor and when we try to resume it says access denied we have opened ticket to sangfor and their tech is currently looking in to this issue.