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candra90 Lv1Posted 13 Sep 2021 11:30

How come the database update doesn't work on the validity test to the server

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Hi Candra,

Please go to System-->troubleshooting-->web console and ping any internet domain.
If it is not able to ping please check DNS or Route setup on NGAG.
I hope this helps.

Thanks & Regards
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Liew Lv2Posted 22 Sep 2021 22:40
  
Hi, may I know have you try with other update server also test validity failed?
Sami Lv1Posted 02 Oct 2021 06:14
  
Hi Candra,

Please go to System-->troubleshooting-->web console and ping any internet domain.
If it is not able to ping please check DNS or Route setup on NGAG.
I hope this helps.

Thanks & Regards

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